All businesses are now realizing that the value of a company resides in the knowledge and expertise of its people, hence the term “Knowledge Worker”. A knowledge worker is, in principle, anyone in a company who has some know how that must be shared by other employees, partners or customers. Technology is that channel which is used more often to do so.
One of the biggest challenge of businesses will be ability to teamwork people in order to network the entire knowledge of the company with the objective of providing first class services to customers and developing innovative products and services. If this is to be achieved, there will be a huge demand for collaboration tools as well as for solutions that can locate people and establish multimedia communications anywhere on any device. In other words, solutions that effectively eliminate the borders of the company.
Unified Communications, or popularly known as “UC,” is being embraced by many organizations for its cost-effectiveness and flexibility. Already, many companies, who have adopted UC, have started reaping the benefits of this technology, and are enjoying greater collaboration, increased return-on-investment (ROI), improved organizational effectiveness, and significant cost reduction.
Unified Communications for Borderless Enterprises
A “borderless enterprise” is a company in which the geographical, business and technical borders have been broken down to achieve real-time interaction with customers, employees & partners. Enterprises require more efficient communication tools that enable all those involved to share information, to communicate in real-time and to make faster business decisions.
The differentiating factor will be the ability to efficiently manage unified multimedia communications and interactions so that the company can carry out business anytime, anywhere!